Terms & Conditions

Welcome to Zenyora.in. These Terms & Conditions govern your access to and use of our website and your purchase of products from Zenyora.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Zenyora

Zenyora is an online retail store offering a variety of consumer products sourced through selected suppliers and fulfillment partners.

Depending on the product, an order may be fulfilled and shipped directly by one of our suppliers or logistics partners.

Our goal is to provide customers with quality products at competitive prices and a convenient shopping experience.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding transaction.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on the website are accurate.

However:

• Product colors may vary depending on your device or screen.
• Packaging may differ from product images.
• Minor design or specification changes may occur.
• Product availability may change without prior notice.

We reserve the right to correct errors or update product information whenever necessary.

4. Pricing

All prices displayed on Zenyora.in are subject to change.

The price applicable to your order will be the price displayed at checkout at the time you place the order, subject to correction of any obvious pricing or technical errors.

Where applicable, taxes, delivery charges, or other applicable charges will be displayed during checkout.

5. Placing an Order

When you place an order, you are requesting to purchase the selected product.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.

An order may be cancelled by us where reasonably necessary, including due to:

• Product becoming unavailable.
• Incorrect product or pricing information.
• Incorrect customer information.
• Suspected fraudulent activity.
• Delivery restrictions.
• Supplier or logistics issues.
• Events beyond our reasonable control.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Dropshipping & Fulfillment

Zenyora may use third-party suppliers, manufacturers, warehouses, and fulfillment partners to process and ship orders.

This means that the package may sometimes be dispatched directly from a fulfillment or supplier location rather than from a Zenyora-branded warehouse.

The use of a third-party fulfillment partner does not affect your applicable customer rights under our policies or applicable law.

7. Shipping & Delivery

Orders are delivered through third-party courier and logistics partners.

Estimated delivery times may vary depending on:

• Delivery location
• Courier availability
• Product availability
• Weather
• Public holidays
• Transportation disruptions
• Supplier processing times
• Other circumstances beyond our reasonable control

We will make reasonable efforts to provide accurate delivery estimates.

However, delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address and contact information.

8. Returns & Replacements

Eligible products may be returned or replaced within 7 days from the date of delivery, subject to our Return & Refund Policy.

The product may need to be:

• Unused or in acceptable condition.
• Returned with original packaging where applicable.
• Returned with accessories, manuals, tags, or other included items where applicable.
• Free from damage caused by misuse or improper handling.

Certain products may not be eligible for return because of hygiene, safety, consumable, customized, or product-specific restrictions.

The applicable return conditions will be displayed on the product page or communicated to the customer.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, videos, packaging information, or other evidence to verify the issue.

After verification, we may provide an appropriate resolution such as replacement, return, refund, or another remedy available under our policies and applicable law.

10. Refunds

Approved refunds will be processed according to our Return & Refund Policy.

The time taken for a refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.

11. Order Cancellation

You may request cancellation before your order has been processed or shipped.

Once an order has been dispatched, cancellation may not be possible and you may need to follow the applicable return procedure.

12. Payment

Payments may be processed through third-party payment providers.

Zenyora may accept payment methods displayed during checkout, including applicable online payment methods and, where available, Cash on Delivery.

We do not intentionally store complete payment credentials such as full card numbers, CVV numbers, banking passwords, or UPI PINs on our systems.

13. Promotions and Discounts

Promotional offers, discount codes, sale prices, and other offers may be subject to specific conditions.

We reserve the right to withdraw, modify, or correct a promotional offer where reasonably necessary, subject to applicable law.

14. Intellectual Property

All website content, including logos, text, graphics, images, designs, product descriptions, and other materials belonging to Zenyora may not be copied, reproduced, distributed, modified, or commercially used without permission.

Third-party trademarks remain the property of their respective owners.

15. Prohibited Activities

You must not:

• Use the website for fraudulent purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with website functionality.
• Use automated systems to abuse or scrape the website.
• Submit false information.
• Place fraudulent or abusive orders.
• Attempt to exploit promotions or discounts improperly.

16. Third-Party Services

We may use third-party services for payment processing, shipping, analytics, communication, advertising, customer support, and website operations.

Your interaction with those services may also be governed by their respective terms and policies.

17. Limitation of Liability

We will take reasonable steps to operate our website and fulfill orders properly.

However, to the extent permitted by applicable law, we will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, supplier disruptions, or other external circumstances.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will be posted on this page with an updated date.

19. Governing Law

These Terms shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.

20. Contact

For questions regarding these Terms, orders, returns, or other matters, please contact Zenyora through the contact details displayed on our website.

Zenyora
Website: Zenyora.in