Return Policy

At Zenyora, we work with selected suppliers and logistics partners to process and deliver your orders.

1. Order Processing

Orders are normally processed after successful order confirmation and payment verification.

Processing time may vary depending on product availability and supplier processing time.

You will receive order updates through the contact information provided during checkout.

2. Delivery Time

Estimated delivery times are displayed on the relevant product page or during checkout wherever available.

Delivery times may vary based on:

• Your location
• Product availability
• Supplier processing time
• Courier service
• Weather conditions
• Public holidays
• Transportation disruptions
• Other unforeseen circumstances

Delivery estimates are not guaranteed unless specifically stated otherwise.

3. Dropshipping Fulfillment

Some products may be shipped directly from one of our suppliers or fulfillment partners.

As a result:

• Packaging may vary between products.
• The shipping origin may differ between products.
• Orders containing multiple products may arrive in separate packages.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any applicable free-shipping offers will be subject to the conditions displayed at the time of purchase.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges or other conditions may apply for re-delivery.

6. Delayed Deliveries

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order is significantly delayed, please contact our customer support team with your order number.

7. Lost or Damaged Shipments

If your package appears damaged, please contact us as soon as possible and provide photographs or other relevant information when requested.

We will coordinate with the relevant logistics or fulfillment partner to investigate the issue and provide an appropriate resolution.

8. Contact

For shipping-related questions, please contact us using the contact details available on Zenyora.in.