Privacy Policy

Zenyora.in respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, contact us, or otherwise interact with Zenyora.

1. Information We Collect

Depending on how you use our website, we may collect:

Personal Information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Other information necessary to process your order

Order Information

We may collect:

• Products purchased
• Order number
• Order amount
• Delivery information
• Return or replacement information
• Payment status

Payment Information

Payments may be processed through third-party payment gateways.

We generally do not store complete card details, CVV numbers, UPI PINs, banking passwords, or similar sensitive payment credentials on our website.

Payment information may be processed directly by the relevant payment service provider according to its policies.

Technical Information

When you visit our website, we may automatically receive certain information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location
• Website interaction information

2. How We Use Your Information

We may use your information to:

• Process and deliver orders.
• Confirm orders.
• Provide customer support.
• Process returns, replacements, and refunds.
• Communicate delivery updates.
• Prevent fraud and unauthorized transactions.
• Improve our website and products.
• Analyze website performance.
• Maintain website security.
• Comply with applicable legal obligations.

Where applicable, and subject to your choices and applicable law, we may also use your information for marketing and promotional communications.

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Remember shopping cart information.
• Maintain website functionality.
• Understand website usage.
• Measure advertising performance.
• Improve our services.
• Provide relevant advertising.

Our website may use services such as analytics and advertising platforms, including Google or Meta, depending on the tools currently installed on our website.

You can manage cookies through your browser and, where applicable, our cookie or consent controls.

4. Sharing Personal Information

We may share necessary information with service providers that help us operate our business, including:

• Payment processors
• Courier and logistics companies
• Suppliers and fulfillment partners
• Website hosting providers
• Analytics providers
• Advertising platforms
• Customer support providers
• Email, SMS, or WhatsApp communication providers
• Professional advisers
• Government authorities where legally required

We only intend to share information reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone product to third parties.

5. Supplier and Fulfillment Partners

Because Zenyora may use dropshipping and third-party fulfillment arrangements, certain customer information, such as name, shipping address, phone number, and order details, may need to be shared with the relevant supplier, warehouse, or logistics provider for the purpose of fulfilling and delivering your order.

Such sharing is limited to what is reasonably necessary for order fulfillment and related services.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no online system or electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary for:

• Order fulfillment
• Customer service
• Returns and refunds
• Accounting and business records
• Fraud prevention
• Legal and regulatory compliance
• Resolving disputes

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information regarding how your personal information is processed.
• Opt out of certain promotional communications.

You may contact us using the contact details provided on our website to exercise applicable rights.

9. Marketing Communications

If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, or other communication channels regarding offers, products, and promotions.

You can request to stop promotional communications at any time.

Transactional messages such as order confirmations, payment updates, delivery notifications, and return updates may still be sent when necessary to provide our services.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or security of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us inappropriately, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For privacy questions, requests, or complaints, please contact us using the contact information displayed on Zenyora.in.

Zenyora
Website: Zenyora.in